Contact Support Beko (Australia)

Beko Support Contact in Australia for Washing Machine, Oven, Dryer, Dishwasher, Rangehoods, Refrigerators and Cookers

Updated: 13 March 2020

Trying to contact Beko because your washing machine, oven, dryer, dishwasher, refrigerator, coffee machine or vacuum cleaner need repair? Know what your warranty covers before you contact them.

Beko Warranty Coverage for Australia

* All Beko appliances come with a 2-year warranty which will be extended to 5 years if you register your appliance online with Beko.

** For specific models only. Check Beko website for details.

Beko Contact

To contact Beko, call 1300 282 356

Or email beko.care@beko.com

Having trouble with your Beko warranty claim? Here are answers to some commonly asked questions:

Under Australian Consumer Law, you have statutory rights above the voluntary warranties offered by the manufacturer or distributor. At Phyx, we believe in empowering consumers like you with the right information so warranty claims become painless and effortless for you. 

 

Phyx, a home inventory app, also speeds up your warranty claim by storing all your receipts and warranties easily and instantly. Click here to get the free app now. 

We have compiled some commonly asked questions here for you below. The answers are drawn from the Australia Competition and Consumer Competition (ACCC) and Beko's website.***

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Q: I lost my receipt and warranty card but I know my Beko dryer is still under warranty. Can I still make a warranty claim?

 

A: According to the Beko website, “Proof of purchase is required before you can make a claim under this warranty.” 

However, according to ACCC, “as long as you can reasonably demonstrate that you purchased an item, a business may be breaking the law if it denies your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.” 

Our recommendation is to contact the manufacturer and provide them with your product serial number. They are usually able to identify when the product was manufactured and estimate if it is still under warranty.

Missing and faded receipts can really slow you down when you need to make a claim. Get the Phyx mobile app to speed up any warranty claim. It’s free. Click here to try it now.   

Q: I bought a Beko coffee machine from an online retailer. The machine broke down after a month of normal use and when I tried to return it to Beko, they told me that they can only repair the coffee machine and will not be able to give me a refund. 

A: According to ACCC, the law gives you, the consumer, the right to pursue a manufacturer or importer for a remedy, even if goods were bought from a retailer. However, manufacturers and importers are not required to issue refunds unless you purchased the goods directly from them – that is, they have a contract of sale with you, the consumer.

Q: I bought a Beko blender from a retailer. The blender broke after a month of normal use and when I tried to return it to the retailer, they told me that they will only give me a refund in store credit.  

A: According to ACCC, if you, the consumer, cancels your contract of sale with the seller, you are entitled to insist on a full refund.

A seller may NOT insist you receive another form of remedy (such as repair or replacement goods) or insist that the refund be issued as store credit.

A consumer is generally entitled to receive any refund in the form of their original payment. For example, if you paid for an item with a credit card, it is reasonable for the seller to give you a credit card refund. If goods were purchased on an instalment plan, you are entitled to a refund of any payments made and to have any outstanding balance on the goods cancelled.

Q: I bought a Beko steam iron from a retail store. The iron stopped working after 5 months of normal use and when I tried returning it to the store, I was told that I had to return the iron in its original packaging. 

 

A: According to ACCC, if you are claiming a remedy under statutory rights, retailers or manufacturers insisting that you, the consumer, return goods unopened, or in their original packaging may be misleading (as these are not required to claim a remedy under statutory rights).

Q: I bought a Beko vacuum cleaner on sale from a retail outlet. The vacuum cleaner broke after 3 months of normal use but the retailer has refused my claim because it’s a sale item.

A: Some sellers have a policy on refunds and returns and may choose to display signs so you are aware of these before buying. However, according to ACCC, businesses do not have to use signs but if they do, they must not mislead consumers.

For example, signs that state ‘no refunds’ or ‘no refund on sale items’, could lead consumers to believe they have no right to a refund under any circumstances, which is untrue because if a statutory condition has been breached, the consumer may be entitled to a refund.

Policies that set a time limit, such as ‘no refunds after 30 days’, can be misleading because statutory rights have no time limits, other than what is ‘reasonable’.

Q: The manufacturer is being very unreasonable and refuses to repair my refrigerator. I feel that it is within my consumer rights to make the warranty claim. Where can I lodge a complaint? 

A: According to the ACCC, the first thing to do is to contact the business to explain the problem and the outcome you want. It is a good idea to write a complaint letter - that way, the seller is clearly aware of the problem and what you want, and you also have a record of your contact.

Failing that, you can reach out to your local state and territory consumer protection agency (sometimes called 'consumer affairs'). They can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller. Follow links here:

Access Canberra 

NSW Fair Trading

NT Consumer Affairs 

Office of Fair Trading

SA Office of Consumer and Business Services (CBS)

Tasmania Consumer, Building and Occupational Services (CBOS)

Consumer Affairs Victoria (CAV)

WA Consumer Protection - Department Of Mines, Industry Regulation and Safety

You can also contact ACCC here.

Q: I purchased my Beko product at auction, what warranty do I have?

A: Beko offers a 24-month warranty on new products only (subject to Australian Consumer Law). Purchases made at auction are sold “as is” and are not considered new. They will NOT be covered by the manufacturer unless that is expressly stated by Beko. You should check the conditions of sale with the auction house prior to making the purchase.

Q: Can I register my Beko product purchased at auction for the 5-year warranty?

A: No. These products do not meet the terms and conditions of the 5 years warranty and as such, you cannot claim any additional manufacturer’s warranty on these items.

Q: I have purchased my product at auction, don’t I have rights under the Australian Consumer Law?

 

A: Products sold by auction are not covered by the guarantees, other than those relating to clear title, undisturbed possession and undisclosed securities.

Q: I purchased a factory second, refurbished unit from an authorised reseller, what warranty do I have?

 

A. The terms and conditions of your warranty on these products will be attached to your appliance and should be reviewed by you prior to accepting the item. If you have not received this document please contact your place of purchase. In summary:

 

Trade Second – Category T1 (12 months warranty, full parts and labour warranty only)

- This product may have been a demonstration, superseded, second hand or test unit. It has been unpacked and transported without original packaging. It may have scratch and dent damage.

 

Trade Second – Category T2 (6 months warranty, full parts and labour warranty only)

- This product may have been a demonstration, superseded, second hand or test unit. It has been previously used and it has required repair. It has been unpacked and transported without original packaging. It may have scratch and dent damage.

 

For more details, click here

Q: Can I register my factory second, refurbished unit for the 5-year warranty?

 

A: No. These products do not meet the terms and conditions of the 5 years warranty and as such, you cannot claim any additional manufacturer’s warranty on these items.

 

*** DISCLAIMER: Phyx Technologies Pty Ltd (”Phyx”) has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Phyx does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

 

No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided in this website nor to the suitability or otherwise of the information to your particular circumstances.

 

We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this website, or from your use of (or failure to use) the information on this site. 

 

This web site is not endorsed by, directly affiliated with, maintained, authorized, or sponsored by the Australian Competition and Consumer Commission (ACCC) or Beko. All product and company names are the registered trademarks of their original owners. The use of any trade name or trademark is for identification and reference purposes only and does not imply any association with the trademark holder of their product brand.

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